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CANCELLATION POLICY

A buyer who has entered into a purchase contract outside of their business activity as a consumer has the right to withdraw from the purchase contract without giving any reason within 14 days. This withdrawal period applies from the day when you or a third person designated by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, please inform us of your decision by sending an unequivocal statement. You can use:

  • A simple electronic form on our website under Exchange, Return, and Complaint. We will promptly send you a confirmation of receipt of your request.
  • Email: info@aylla.cz, or phone: +420 703 144 481.
  • Postal mail to the address: Aylla s.r.o., Sladkovského 514, 530 02 Pardubice, the Czech Republic. To comply with the withdrawal period, the buyer must send the statement of withdrawal within the 14-day withdrawal period.

Please send the goods back without delay, but no later than fourteen days from the day you inform us of your withdrawal from this contract. Return shipping options:

  • Bring the package to a drop-off point – once your case is confirmed, we will send you a label that you can simply attach to the package and take it to any shipping provider’s drop-off point. The type of company and the shipping cost for your specific address can be found in the Retino form.
  • Order a pickup – you can order a courier from an external shipping company to pick up the package from your address. The cost of the pickup for your specific address can be found in the Retino form.
  • I’ll arrange shipping myself – if none of the above options work for you, you can arrange your own shipping and send the goods to our delivery address: Sladkovského 514, 530 02 Pardubice, the Czech Republic. Don't forget to include the case number from Retino with the shoes, so we can correctly match the package in our system and resolve everything as quickly as possible.

If you withdraw from the purchase contract, we will refund all payments to you without delay, but no later than 14 days from the withdrawal from the contract, using the same method as the payment was made.

If you are unsure about anything, feel free to contact us – we are happy to help:

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